It is not true; a suspended player is automatically unsuspended on their end-date.
However it has been true that if the WER software is not up-to-date at the store, this can result in a bug in which the player continues to show as suspended for that store until updated.
1) Ask a different store to test entering the player to see if the problem is at the store’s level.
2) Contact customer service regarding the issue.
Andy
From: Scott Marshall
Sent: Monday, August 03, 2015 8:07 PM
To: Heckt, Andy <
Andy.Heckt@wizards.com>
Subject: Re: Player still standing as Suspended in WER even though the player isn't. (Judging Technology)
This is ancient, but may still be true; the player had to contact Wizards' Customer Service to get the ban lifted, or it just sat there, waiting for action. And, as Mark said, your WPN rep may be able to assist.
d:^D
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